Política de envío

Shipping Policy

Horizon Reef ships worldwide. All orders are processed, packed, and dispatched within the estimated handling times indicated below.


1. Order Processing

Orders are processed within 1–3 business days. Once your order is ready, you will receive a confirmation email with tracking information (when available).


2. Where We Ship From

Our products are shipped from our international logistics partners, selected based on product availability and the customer’s destination. This ensures faster delivery and optimal stock management.


3. Shipping Times

Estimated delivery times:

 

  • Hong Kong: 3–7 business days

  • Singapore: 5–9 business days

  • Japan: 5–10 business days

  • United Kingdom: 7–12 business days

  • Canada: 8–12 business days

  • United States: 8–14 business days

  • Australia: 8–14 business days

  • Europe (19 countries): 8–14 business days

  • Norway: 8–14 business days

  • Switzerland: 8–14 business days

  • United Arab Emirates: 8–14 business days

  • New Zealand: 9–16 business days

These are estimates, not guarantees. External factors such as customs inspections or courier delays may extend delivery times.


4. Free Shipping

We offer Free Standard Shipping on all orders worldwide, with no minimum purchase required.


5. Tracking Information

Tracking details are sent automatically via email once the order is shipped. Some international shipments may show limited tracking updates depending on the destination country.


6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country.

These charges are:

- not included in product prices

- not included in shipping fees

- the customer’s responsibility

We cannot control or predict these costs.


7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. Horizon Reef is not responsible for:

- delays caused by incorrect addresses

- lost packages due to incomplete or wrong information

- additional courier fees for address corrections

If a package is returned due to an incorrect address, reshipping costs will apply.


8. Delays & Courier Issues

Once the package is handed to the courier, delivery is outside our control.

Horizon Reef is not responsible for:

- courier delays

- missed deliveries

- failed delivery attempts

- customs delays

- lost or damaged packages caused by the courier

For delivery issues, customers must open a claim directly with the courier.


9. Lost or Stolen Packages

If tracking shows “delivered” but the package is missing:

- check with neighbors or building staff

- verify the address provided

- contact the courier for further details

Horizon Reef is not responsible for packages marked as delivered.


10. Returns Due to Non‑Delivery

If a package is returned because:

- the courier could not deliver

- the customer did not pick it up

- the address was incorrect

we will issue a refund minus:

- original shipping costs

- return shipping costs (if applied by the courier)

Reshipping is available upon request and payment of new shipping fees.


11. Contact

For any questions regarding shipping, contact us at: Support@horizonreef.com