FAQ
Frequently Asked Questions
📦 Orders & Shipping
How long does it take to receive my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I modify or cancel my order?
You can request modifications or cancellations within 24 hours of purchase by contacting our support team.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. You can also visit our Track Your Order page.
🔄 Returns & Refunds
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
💳 Payments
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is my payment information secure?
Yes, we use SSL encryption and your data is never stored on our servers.
📬 Contact
How can I contact you?
You can reach us through the contact form on the website or by email. We respond within 24-48 business hours.
Our email: Support@horizonreef.com